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ABERDEEN AND KIRKCALDY GALLERIES NOW OPEN. Web and Delivery Services running as normal. COVID-19 UPDATE Read More

Delivery Information

Delivery Information

Free delivery on orders over £150.00!

General Delivery Information


When ordering please give us as much information as possible.

For example: a suitable delivery day, if the items need to be delivered to your neighbour/work or even some directions if it's difficult to find. It is always helpful to know if the item is for a gift and whether you need the item delivered by a certain date - If we don’t know we can’t help.

Please provide a mobile number and email address so we can contact you if needed.

Stock Availability

Most of our items available are 'In Stock' but our stock changes daily. Delivery from our suppliers vary and can be up to 3 weeks depending on availability. Some of our suppliers send directly to our customers for us, saving time and is dependent on availability.

Most items are generally in stock with us or our suppliers but at busy times this can change.

If the item is displayed as 'Available to Order' we will confirm availability within 48 hours of placing order and give you an estimate of delivery date.

Because of the demand of our items and lead time for delivery from the supplier, stock can run out - if you require the item quickly please email or call us to avoid disappointment. We always do our utmost to get the order to you as soon as we possibly can.

Missed Delivery

Missed Delivery If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day, or they will post a card to offer you a collection from a local collection point or re-delivery when convenient. 

If the delivery is via our fragile delivery network, the delivery will be attempted the following week. Please contact us to confirm  by Telephone: 01592 643227 or email sales@enidhuttgallery.com

Refused Delivery

If you should refuse delivery of goods or are not available to accept the delivery on 1st and 2nd delivery attempt, you will be required to cover any extra costs incurred

All quoted delivery prices and free delivery are for most UK addresses. Some areas will incur additional charges and may also experience delivery delays; morning and Saturday deliveries are optional depending on area and will also incur additional charges.

 

RECEIVING YOUR ITEM

**If the contents are damaged, please notify us as soon as possible and within 2 days**

If you have a problem or if the item is damaged, please contact us as soon as possible by Telephone: 01592 643227 or email sales@enidhuttgallery.com

Where's your Order?

Before contacting us to see where your order is please see our dispatch timelines below and if you want further details please email sales@enidhuttgallery.com

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Packaging info

Lead time and delivery time.

Small Pieces

Smaller pieces are usually sent Royal Mail 1st Class or Special Delivery. All sculptures come complete in their own box and are packaged accordingly. Posters and loose open prints are supplied tubed. Limited edition prints are sent flat.

Lead time: 2-3 working days processing and packaging

Delivery time:  4-7 Working days delivery

Medium Pieces

Mid-sized Art, Framed Pictures and Mirrors are sent via courier on a next day service. These pieces are evaluated and wrapped accordingly. Sometimes we may send these items using a fragile carrier which may take a little longer.

Lead time: 2-3 working days processing and packaging

Delivery time: 1-2 Working days delivery

Large Pieces & High Value

Large sized art and mirrors are sent via fragile courier or hand delivered by one of our staff.

We will arrange a suitable delivery date once we have processed your order.

Lead time: Please allow time to package and despatch higher value items

Delivery time: We will contact you to arrange delivery.

Should you have more specific postage requirements please give us a call on 01592 643227 - We will endeavour to meet all special requests for deliveries however it may not always be possible due to our Courier's own policies.

Returns

Unfortunately, some items are not available to be returned unless faulty. Mirrors, Framed pictures, and international shipments are not accepted for return unless faulty goods have been received. Please enquire with any questions you may have as we cannot rectify incorrectly ordered pictures or mirrors.

To report any damages please do so with your order reference and photographic proof of damage which includes original packaging and send them via email to sales@enidhuttgallery.com

Once you have submitted the report, we will uplift it using our courier on the day requested. Please use the original packaging to re-package the item, package it as best you can.

We will then do the rest and confirm by either email or telephone. If your item is faulty we will provide an uplift and replacement free of charge.

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